Our Services
Business Intellect for your Customer Service
+91 990 256 2059
Tele calling
Sales, Collections and Credit Services
Feet on street
Direct Sales force & Collections Agents
Staffing
Permanent and Contract
Consulting
Build Operate Transfer
Service franchise
Customer support and support functions
B2B Collection
B2B Credit Recovery
Each Tele-calling executive been trained to work on Microsoft Excel with the help of pivot tables to know the targets to be hit on day to day basis.
Fluency of languages to interact with the customers of different origin they have been trained bit to obtain an alternate number of customer’s availability to keep the connectivity with the customer. Each executive been trained to handle the portfolio prior to be sent on field and been assigned to the given geography to ensure maximum visitations Broken Promises would be visited jointly by the respective Supervisor with the executive on alternate day basis.
• Reminding customers about their outstanding bills.
• Taking escalations of the tele-calling executives and customers to understand the problem of the customer.
• Skip tracing the shifted customer via their called numbers and effectively collecting the outstanding.
• Resolving service-oriented issues of customers with the effectiveness and convincing skills to handle chronic customers.
• Reports of tele-calling executives been reviewed, updated and mailed to the respective agency managers on day to day basis to know call productivity towards collecting the outstanding.
• Joint field visitations of Supervisor with FOS to kill the issues and recovering the outstanding and executives are given the target of calling, visitations and PTP conversions on day to day basis.
• Supervising high volume case’s
• Ensuring early morning field visitations to the customer’s residence to ensure the connectivity of the customer and obtaining important feedback about the cases.
- All our offices are Employee friendly, centrally located in Bangalore. All the office has 24-hours power backup and is supported with1000 Mbps Internet lines.
- UPS and generator facility available for break-free work environment
- All the systems are dual core/ i3 Processor supported by 6 GB RAM, OS Windows XP 2010 / Linux working on 32 – bit Operating Systems.
- Workstations designed as per International Standards with LCD monitors with high Speed LAN, D-Link Switches and Predictive Dialers through PRI’S
- Support facility at Bangalore can be used as a Disaster Recovery Center for most processes
- Boat call/Chat services
- IVR callings
- Dialer for faster connectivity
- WhatsApp bulk message blasting
- SMS- Blasting
- E-mail Blasting
- 400 seater capcity centrelised office
Our Expertise:
Collections
Our executive’s follow-up and visit the customer for the collection of over- due payments. They are trained at adapting both a service oriented and an intense approach in ensuring regular repayment reviews with the 350+ In-house team, 155 free lancers and 180 Plus affiliated agencies across India
Skip Tracing
We have specific and trained executives, with an expertise in tracing delinquent customers who are absconding. They are traced with the information from the neighborhood workplace, contacts, friends and various agencies along with few specialized software’s. Our operation control includes various instruments to ensure a smooth flow of related activities along with a high degree of safety and confidentiality.
Daily Collection Report Maintenance
The daily collection report helps in a constant review of performance and the PTP dairy helps in following up on promise towards payments date-wise for each Tele-caller and Executive. We have made it sure that every FOS attends 12 cases in the given geography and the follow up of the old customers or the PTP customers, which is daily maintained in the computer to make it easy for the FOS for the further follow- ups.
Daily Productivity Report
The daily productivity report helps in the tracking of daily collections towards the estimated targets.
Acquisitions
We have specific and trained Tele executives, with an expertise in acquiring unfulfilled consumers from various other service providers from our vast Database
Others
Include the review register, segmentation of high and low balance accounts, receipt book, audit and review on a daily basis and collector’s daily field productivity list. Support Functions:
